Sometimes, free is not free. For instance, a merchandise promotion may claim that if you purchase an HP Ultrabook computer, you can get a totally free Barnes & Noble Nook e-reader. Such was the case on Cyber Monday 2012. But when one consumer had to return the Ultrabook, they discovered that Nook is far from free. It went for retail cost, $99 plus tax. Let this be a warning to you, as many free Nook offers are available - read the small print.
Nook not really free gift
During Cyber Monday, consumer Brian started trying to find a brand new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Others have had same issue
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Definitely the Nook was not really free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Not necessarily as free as you might think
HPs fine print explained that the Nook was priced with the laptop meaning it is not actually free at all. The consumer had to cover it based on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
Nook not really free gift
During Cyber Monday, consumer Brian started trying to find a brand new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Others have had same issue
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Definitely the Nook was not really free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Not necessarily as free as you might think
HPs fine print explained that the Nook was priced with the laptop meaning it is not actually free at all. The consumer had to cover it based on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
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